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General Sale Conditions

1. Application of the General Conditions of Sale

 The General Conditions of Sale outlined below (hereafter known as "General Conditions"), govern the relationship between the users of the site and the company EBNeuro SpA, based in Via Pietro Fanfani 97 / A - 50127 Florence - (ITALY) - PI 04888840487 - CF 01772220065 (hereafter known as "EBNeuro SPA"). These Terms are the only ones applicable and replace all other conditions, except in the case of express written consent. The same is subject to change. Users must then consult them at every access site Validation of an order implies the reading and acceptance of the General Conditions on the site. We will not accept orders containing clauses and / or documents attached to the order of the customer which conflict and / or containing changes to the Terms.


2. Prices and discounts

The products sold by EBNeuro S.p.A. have turned to the international market. Prices shown are those in effect at the time of the "creation" of the order, in Euro, VAT and delivery costs excluded.

 EBNeuro S.p.A. reserves the right to change prices at any time, respecting the provisions of the General Conditions and the laws in force.

 EBNeuro SpA, periodically and at its discretion, issue discount coupons through its communication channels. The discount coupons, in the customer's possession at the time of purchase, if applicable to the product purchased, can be included in the "basket" to get the discount itself.


3. Payment method

 The methods of payment are as follows:

 a) Order payment by credit card;
b) Order payment by bank transfer;
c) Order payment by PayPal account;

 EBNeuro S.p.A. reserves, in its sole discretion, the right not to proceed with the shipment of the goods, even after accepting the order, to those customers who are "out of trust," or with "outstanding" or, "litigation".

 Operating expenses for the recessed PayPal system are borne EBNeuro SpA


4. Product Availability

 The products are placed on the site for the quantity in stock and then usually in stock. The availability of stock can be influenced from procurement of raw materials to make products. Each type of delay in delivery of the order due to errors and / or modification of such exceptional availability are beyond the control of EBNeuro SpA and can not be traced back to the responsibility of the same.

 Since the access and the ability to forward the order "on line", change in real time product availability, EBNeuro SpA does not guarantee the certainty of allocation of merchandise until the order itself will not be visible in the "My Account" with the status "confirmed".

 In the event that one or more products prove unavailable for evasion in the usual time, will make sure the EBNeuro SpA promptly inform the customer and process your order as quickly as possible.


5. Shipping - Delivery - Delivery Charges

 The shipping company charges UPS. The transport of the products is carried out at the risk of the recipient.

 Shipping is free for orders over € 125.

 The delivery time, purely indicative, is reported in the choice of shipping method at the time of the order. May change due to force majeure or because of traffic conditions and road conditions in general or by the Authority.

 The Customer shall, at the time of delivery of the order, check the good condition of the packaging and make any reservations within the time prescribed by law. The words' on reserve control "and / or" on reserve verification "have no legal value with the courier and / or insurance.
The customer has to provide proof of missing and / or malfunction of one or more products of the order.

 EBNeuro S.p.A. undertakes to respect the stated delivery times, but can not, under any circumstances, be liable for any delay in the delivery of the order and the damage it caused to the customer, not considering it as a valid reason for the delay of cancellation of an order. An order made for articles not in stock may be subject to longer delivery times or a cancellation. In case of non receipt of a package within the estimated delivery time, the customer is asked to communicate by email ( This email address is being protected from spambots. You need JavaScript enabled to view it. ) the inconvenience to EBNeuro SpA within 15 days following the date of shipment. For the purposes of the necessary subsequent investigations. The customer is asked to provide the following information:

 "Subject: Research expedition
Body: No. bill ...., Any information "

 Must also attach to the request a copy of the identity document and a declaration indicating the non-receipt of the order, issued by the authorized person.



 In the event that the products received do not conform to the invoice, the customer must notify EBNeuro SpA via email ( This email address is being protected from spambots. You need JavaScript enabled to view it. ) no later than two days following the date of delivery of the order.

 The Customer shall provide the following information:

 "Subject: Shipping does not comply
Body: No. bill ...., N ° boxes, description and quantity of the items missing or wrongly sent. "

 Must also attach to the complaint a copy of the invoice.
Complaints regarding the quality of a product must be accompanied by a model of the same, with the defect, and, to the extent that it will be necessary to prove the defect, from a model of the same product in its original packaging, with the references to the his identification.
No claim will be accepted if the above conditions have not been observed.


7. Return of a product to EBNeuro S.p.A.

 A product can be returned by Customer to EBNeuro SpA via Bologna, 1-37020 - Arbizzano di Valpolicella (Verona) - ITALY, only after written authorization by the latter. The cost of shipment of the product are charged to the customer.

 The products sent back to EBNeuro S.p.A. will have to be in perfect condition, carefully packed in its original packaging, with all of their accessories (such as, for example, labels, etc ..), without any modification of their reference number and / or series. Labels, stamps or marks should be intact, to allow the further marketing of such products. The products must be accompanied by good return and be sent by registered mail with return receipt, whether it's a request for a refund or a return to the After Sales Service. In the event that the customer send back behind the products without the agreement of EBNeuro SPA or in a manner other than described, the same will be sent back to the customer at the expense of the same.


8. Guarantees and After Sales Service

 The products marketed by EBNeuro S.p.A. benefit from the "manufacturer warranty."

 In case of failure or defect, the materials must be returned directly to EBNeuro SpA, following the procedures referred to in art. 7, together with a copy of the invoice, the good warranty (attached in the package) and the good return.

 The costs of returning the / the product / s are charged to the customer.

 For any kind of information about after-sales service, you can contact EBNeuro SpA email ( This email address is being protected from spambots. You need JavaScript enabled to view it. ).

 The guarantees of the products sold by EBNeuro SpA do not cover:
- Failures (and subsequent consequences) due to improper use or abnormal product,
- Failures (and subsequent consequences) due to external causes,
- Failures caused by accessories,
- Failures (and subsequent consequences) due to the intervention of a repairer not authorized by EBNeuro SpA,
- Failures (and subsequent consequences) due to improper use of the product,
- Failures (and subsequent consequences) due to external causes.

 Warning: The guarantee does not apply to repairs for damage caused by an external cause to the product (eg accidents, shock, lightning, power surges, etc.) Or by a customer error (as, for example, the use of a detergent does not comply with the manufacturer's specifications, use of the product that is harmful to the same).

 In the event that repairs are not covered by the warranty, EBNeuro SpA will issue a quote for the same, including the costs of diagnosis of € 150 which will be payable in the event of non-acceptance of the quote. If accepted, the customer must make a bank transfer, equal to the total budget, the order of EBNeuro SpA, previously compared the execution of repairs.


9. Protezione trademark

 The brands distributed by EBNeuro S.p.A. are protected by law and international conventions.
Neither customers nor third parties can use the logos of the brands above without prior written agreement by EBNeuro SpA; acceptance of the General Conditions is not in any way such an agreement.


10. Limits of liability

 EBNeuro S.p.A. shall in no event be liable for any loss or damage, direct or indirect, whatever its cause.
The customer can never claim, in any way, to benefit from a discount on the total expenditure of the invoices corresponding to an incomplete delivery or for defective goods.


11. Product properties

 EBNeuro S.p.A. reserves ownership of the merchandise delivered until full payment of the products themselves and any accessories. All products in the hands of the customer are to be considered the property of EBNeuro SpA , Subject to proof of full payment.
It does not constitute payment under this provision, the delivery of a promissory note or other securities which involve a mere obligation of payment by the customer.
Although the properties of the products remains right EBNeuro SpA until full payment of the same and the accessories, the customer is solely responsible for the products delivered to him and any damage or loss suffered by them.
The Customer is required to immediately inform EBNeuro SpA in the case in which takes place a delivery or a sale to third parties of the products still owned by EBNeuro SpA


12. Cancellation of Sale

 In case of non-payment of a delivery after the deadline, the sale will be resolved in law 4 (four) days after a formal notice, communicated by registered letter with return receipt, no response from the customer. EBNeuro S.p.A. in this case will have the right to claim the unpaid products, which will have to be returned (the same or their equivalent) immediately, with costs and risks borne by the customer, all without damage during and interest demanded by EBNeuro SpA


13. Delay penalties

 As provided by the laws and regulations in force, the sums paid by the customer after the payment date set, and indicated on the invoice, in the event that such payment is made beyond the time provided for in Article 3 of the General Conditions, will be increased by a delay penalties equal to one and a half (1.5 times) the bank base rate, applicable from the date of delivery of the products.


14. Forfeiture of the term


Failure of a payment by the due date will result in the immediate repayment of any other amounts owed by the customer and he does not yet paid.


15. Disputes and responsibilities

 In the event that any dispute can not be settled, between one or more clients on one side and EBNeuro SpA the other, by consensus, the dispute will be settled exclusively by the court of Florence (Italy) and the applicable law will be the Italian law.


16. Registration on

 The purchase of is reserved for customers, private or corporate, registered on the site in accordance with the following conditions.

 When you register on, the customer agrees to provide the following information essential to be able to place an order:

 - Full name;

 - Shipping Address

 - Email address

 - Phone number (office or home) which is reachable

 If the customer is a company must explain also:

 - Company name

 - VAT company

 The moment the customer is recorded by his consent for the registration to the Newsletter, only to be able to erase from the My Account section.

 As regards the processing of sensitive data, please refer to page Privacy. The customer has a permanent right of access, modification and deletion of their personal data.


17. Right of withdraw

 The consumer has the right to withdraw from the purchase of all products purchased online within 14 working days of their receipt unless the products, delivered sealed, have not been put into operation and provided that integrity is maintained original goods. Excludes PC tailored products and software sealed, if opened by the consumer.
Under Article. 5 paragraphs 4-8 of the Decree. May 22, 1999, 185, the right of withdrawal is exercised by sending, within the prescribed period, a written notice to the supplier's premises, by registered letter with acknowledgment of receipt . The communication can be sent, within the same period, by telegram or fax, provided it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours. The costs for the return of goods to the sender shall be borne by the buyer.
In accordance with the provisions of that law, the supplier is obliged to reimburse the sums paid by the consumer within thirty days from the date on which the supplier is aware of the exercise of the right of withdrawal. EBNeuro S.p.A. undertakes to reimburse the Client within fifteen working days of receiving the goods at its warehouse. Pursuant to Legislative Decree. 22 May 1999, 185 means the Consumer the natural person acting for purposes not related to their professional activity